Get in Touch With Us
Questions about your account, a payment or a bonus? Our support desk runs 24/7, and this page lists every working route to a human at Betmaximus Casino, with realistic response times for each one.
Reach Our Support Team
Live chat
The fastest route is the chat window in the bottom right corner of every page on betmaximus.org.uk. Click it, type your question and you are connected to an agent. Median wait time is under two minutes, and chat is staffed around the clock, including weekends and bank holidays.
For anything that needs screenshots or documents, write to [email protected] from the email address registered on your account. We reply within 24 hours, and most tickets are answered in under 6. Attach your files before sending, because a single complete message resolves most issues in one pass.
Channel summary
We do not operate a phone line, so chat and email are the two official channels. Anything else claiming to be Betmaximus support is not us, and we ask you to report it.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble, bottom right of any page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 | Under 6 hours, max 24 | |
| Formal post | Registered office address below | Business days | 10 working days |
What We Can Help With
Account and KYC issues
Verification sits at the top of our queue. If your identity check is pending, send ID, proof of address and payment method verification in one message and we will process it, normally within the 48-hour window stated in our KYC policy. Locked accounts, password resets and duplicate registrations are handled by the same team.
Deposits and withdrawals
Missing deposits, declined cards and withdrawal delays are common reasons players contact us, and all of them are fixable. Keep your transaction reference handy: it lets us trace a payment in minutes. Standard withdrawals take 0 to 96 hours, while crypto withdrawals in Bitcoin, Ethereum, Litecoin or Tether clear within 1 to 2 hours once approved.
Bonus and technical questions
Wagering on the 100% welcome bonus up to £400, the weekly 10% cashback or the promo code MAXIMUS, ask away, we would rather explain the 50x wagering up front than see confusion later. Technical issues count too: a game that will not load, a frozen spin or a mobile display fault on our HTML5 site all belong in chat.
Responsible gambling assistance
If gambling stops being fun, say so in the very first line of your message. Requests to set deposit limits, loss limits or session reminders, or to activate a time-out or self-exclusion, are prioritised and actioned the same day. We will also point you to GamCare, BeGambleAware and GAMSTOP, whose advisers work independently of us.
Check These Before Contacting Us
Three quick checks
Half of all tickets are answered by the player alone in under a minute. Run through this short list first and you may not need us at all, and if you do, the answers make your case faster to solve.
- Read the FAQ section of your account area: it covers wagering, withdrawal times and common error messages.
- Open your profile and check KYC status, since an unverified document explains most blocked withdrawals.
- Review your transaction history for the deposit or withdrawal in question and note the reference number and amount.
What to include in your message
When you write to us, four details settle most cases immediately: your registered email address, the date and time of the issue, the amount or game involved, and a screenshot if you have one. Messages with all four are resolved roughly twice as fast as messages without, and we have measured that since launching in 2023.
Write to Our Registered Office
Formal correspondence
Formal notices, complaints you want in writing and legal correspondence go by post to our licence holder: Maximus Gaming Ltd, Level 4, Skyway Offices, 179 Marina Street, Pieta PTA 9042, Malta. We answer written complaints within 10 working days of receipt. Our licence, MGA/B2C/823/2021 issued by the Malta Gaming Authority, is verified through the authority's own register if you wish to confirm it.
Media and Partnership Enquiries
Press and affiliates
Journalists, streamers and affiliate partners have a separate inbox, [email protected], so business requests never sit behind player tickets. Tell us the outlet or platform you represent and the scope of your proposal in the first paragraph. Partnership applications are reviewed every week, and we reply to every serious enquiry, whether the answer is yes or no.
Frequently Asked Questions
Does Betmaximus Casino have a phone number?
No, we do not run a phone line. Live chat and email to [email protected] are the official channels, and both are staffed 24/7.
How quickly will I get an answer?
Live chat connects you to an agent in under two minutes on average. Email replies arrive within 6 hours in most cases and always within 24.
Can I contact support before registering an account?
Yes. Chat is open to visitors, and you do not need an account to ask about licences, payment methods or game availability.
Who do I contact about a complaint?
Send written complaints to [email protected] or by post to Maximus Gaming Ltd, Level 4, Skyway Offices, 179 Marina Street, Pieta PTA 9042, Malta. We respond within 10 working days.
Can support set deposit limits for me?
Yes, tell us in chat or by email and we will set deposit limits, loss limits or a time-out the same day. Self-exclusion requests are actioned immediately.