Our AML and Verification Policy

Betmaximus Casino operates under a Malta Gaming Authority licence, and that licence carries strict anti-money-laundering (AML) obligations. On this page we explain, in plain terms, when we verify your identity, which documents we need, what we check on your transactions and what happens if verification is not completed. Nothing here is optional for us: every requirement described below is a condition of our licence.

Our Anti Money Laundering Commitment

We hold licence MGA/B2C/823/2021 issued by the Malta Gaming Authority (MGA) and are owned by Maximus Gaming Ltd. Under this licence we must prevent our platform from being used to launder criminal proceeds or to finance terrorism. That duty applies to every account, from a first £20 deposit to a high-roller withdrawal, and it applies to fiat and crypto transactions alike.

To meet it, we run a risk-based compliance programme with three working parts: we verify who you are, we monitor what moves through your account, and we report suspicious activity to the Maltese Financial Intelligence Analysis Unit (FIAU) where the law requires it. Our Money Laundering Reporting Officer (MLRO) owns this programme, reviews alerts daily and keeps records that the MGA and FIAU can audit at any time.

These checks protect you as much as they protect us. Verification makes it far harder for someone to open an account in your name, and monitoring makes it harder for stolen funds to pass through the platform unnoticed.

When We Verify Your Identity

Verification points

You can register and play after confirming you are over 18 and resident in a permitted country. Full verification becomes mandatory before your first withdrawal, and we may also trigger it earlier at defined thresholds. We do not run these checks to slow you down; we run them because our licence prohibits us from paying out unverified funds.

At each stage we tell you exactly which document is missing and where to upload it, so you are never left guessing what we need next.

• At registration: age confirmation, country of residence and basic personal details.
• Before your first withdrawal: full identity verification, without exception.
• At deposit or withdrawal thresholds we set internally under our risk policy, which may arrive before your first withdrawal request.
• On any event our monitoring flags as unusual for your normal pattern of play.

Verification Step by Step

The full process runs through your account's verification section and takes up to 48 hours from the moment your last document is submitted. Most checks clear faster than that, but the 48-hour window is the committed maximum for standard cases. If a document is unreadable or expired, we reject it with a reason and the clock restarts only when a valid replacement arrives.

Every file you upload travels over an encrypted connection and is stored on access-controlled servers. Only trained compliance staff can open verification documents, every access is logged, and we never share your files with third parties except where the law compels us to.

• Log in and open the Verification section of your account.
• Upload a valid photo ID (passport, national ID or driving licence).
• Upload proof of address dated within the last 3 months.
• Upload proof of ownership for each deposit method you have used.
• Wait up to 48 hours while our compliance team reviews the files.
• Receive written confirmation, or a specific request for replacement documents.

Why We Request Source of Funds

Source of funds means showing where the money you deposited came from; source of wealth means showing how you built that money in the first place. Our licence obliges us to establish both for accounts that hit certain deposit levels or that our monitoring scores as elevated risk. This is not an accusation, and it does not mean we suspect you personally of anything.

We typically ask for source of funds when cumulative deposits reach a level set in our internal risk policy, when deposits do not match the income profile you have declared, or when a large withdrawal follows a pattern our systems cannot reconcile with normal play. Payslips, tax returns, audited accounts for business owners or a solicitor's letter for inheritance are all acceptable evidence. You send the documents once; we do not re-request the same evidence for the same funds.

If you would rather not share financial documents, we understand, but we cannot raise your limits or release the affected withdrawal without them.

Monitoring Your Deposits and Withdrawals

Every deposit and withdrawal on our platform passes through automated screening before it settles, and flagged transactions go to a human reviewer before any funds move. The checks cover structure (many small deposits instead of one large one), velocity (rapid deposit-and-withdraw cycles with little play) and pattern changes against your own history.

We apply a same-method rule: withdrawals go back to the deposit method you used, in proportion to what that method contributed, until the deposited amounts are returned. Any surplus winnings can then go to a method of your choice from our available options. Crypto withdrawals in Bitcoin, Ethereum, Litecoin or Tether settle within 1 to 2 hours once verification is complete; card and bank withdrawals take up to 96 hours.

Our stated limits sit below the ceiling our risk policy allows, and they can be lowered further at your request.

What Happens if Verification Fails

If you do not complete verification, we suspend withdrawals from your account. Your deposited balance stays yours and remains visible in your account, but we cannot release it until the required documents arrive. Playing, wagering and depositing may also be blocked if a mandatory verification stage is left incomplete.

Rejected documents get a written reason, and you can resubmit at any time. If we conclude that a document is fraudulent, we freeze the account, void any winnings derived from it and report the matter to the MGA and the FIAU. Where verification cannot be completed because the account was opened with false details, the account is closed and the remaining balance is handled under our licence's rules on frozen funds.

You can appeal any restriction by writing to [email protected] with your account reference; our compliance team answers every appeal, and our live chat is open 24/7 if you need help uploading documents.

How Long We Store Your Documents

We keep verification records and transaction history for five years after your account closes, because MGA and FIAU rules require that retention period for anti-money-laundering evidence. During those five years the files stay under the same access controls as live documents, and regulators can call on them during an audit or investigation.

When the retention period ends, we delete or irreversibly anonymise the records. If you close your account and want confirmation of what we still hold, write to [email protected] and we will list the retained data for your account within 30 days.

Frequently Asked Questions

Can I withdraw before verification is complete?

No. We must verify your identity, address and payment method before the first withdrawal, with no exceptions under our MGA licence. Verification takes up to 48 hours after your last document is submitted.

Why was my card deposit refunded instead of withdrawn?

We return deposited funds to the method they came from, in proportion to each method's contribution, before any surplus winnings can be paid elsewhere. This is the same-method rule required by our AML policy.

Do you verify crypto deposits the same way?

Yes. Crypto transactions pass through the same monitoring, and we may ask for proof of the wallet or exchange account used. Once verification is complete, crypto withdrawals in Bitcoin, Ethereum, Litecoin or Tether are processed within 1 to 2 hours.

What if my documents are rejected?

We tell you the reason in writing and you can resubmit. Common causes are expired ID, cropped photo pages and proof of address older than 3 months. Support is available 24/7 by live chat or at [email protected].